This course delivers practical units on how to prepare for customer service, as well as providing an excellent customer service. It is an ideal course for those working on a reception desk, food and drink service or any other customer facing role.
Candidates will be confident in delivering a quality customer service which exceeds expectations and be able to handle any complaints professionally.
Candidates must achieve 7 units made up of 2 mandatory units and 5 optional units, at least one unit from each theme.
Mandatory units
- Prepare yourself to deliver good customer service
- Provide customer service within the rules
Optional units
Theme: Impression and Image
- Give customers a positive impression of yourself and your organisation
- Promote additional services or products to customers
- Process customer service information
- Live up to the customer service promise
- Make customer service personal
- Go the extra mile in customer service
- Deal with customers in writing or using ICT
- Deal with customers face to face
- Deal with customers by telephone
Theme: Delivery
- Deliver reliable customer service
- Deliver customer service on your customer’s premises
- Recognise diversity when delivering customer service
Theme: Handling Problems
- Recognise and deal with customer queries, requests and problems
- Resolve customer service problems
Theme: Development and Improvement
- Develop customer relationships
- Support customer service improvements
- Develop personal performance through delivering customer service
This course delivers practical units on how to prepare for customer service, as well as providing an excellent customer service. It is an ideal course for those working on a reception desk, food and drink service or any other customer facing role.
Candidates will be confident in delivering a quality customer service which exceeds expectations and be able to handle any complaints professionally.
Candidates must achieve 7 units made up of 2 mandatory units and 5 optional units, at least one unit from each theme.
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