This course delivers and develops the skills necessary to be an effective administrator within a specific business environment. It covers a wide range of modules including: reporting and presenting information, use of IT, and health and safety requirements. For those working in administration, who want to gain a qualification through a flexible route of workshops and assessment of evidence produced in the workplace.
Employees will gain confidence as administrators, developing skills in IT, finance and information management. They will learn how to make effective use of time and how to develop productive customer relationships.
To achieve a full award, candidates must complete six units in total from two mandatory units and four optional units. At least three optional units must be from group B.
Mandatory units
- Carry out your responsibilities at work
- Work within your business environment
Optional units – group A
- Ensure your own actions reduce risks to health and safety
- Manage diary systems
- Organise business travel and accommodation
- Use IT systems
- Use IT to exchange information
- Database software
- Presentation software
- Specialist or bespoke software
- Prepare text from notes
Optional units – group B
- Supervise an office facility
- Procure products and services
- Manage and evaluate customer relations
- Managing the payroll function
- Completing year-end procedures
- Monitor information systems
- Plan and run projects
- Research, analyse and report information
- Plan, organise and support meetings
- Make a presentation
- Organise and coordinate events
- Word processing software
- Spreadsheet software
- Website software
- Artwork and imaging software
- Design and produce documents
- Plan and implement innovation and change
- Develop productive working relationships with colleagues
- Provide leadership for your team
- Prepare text from shorthand
- Prepare text from recorded audio instruction
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