Work Based Learning

This course delivers practical units on how to prepare for customer service, as well as providing an excellent customer service. It is an ideal course for those working on a reception desk, food and drink service or any other customer facing role.

Candidates will be confident in delivering a quality customer service which exceeds expectations and be able to handle any complaints professionally.

To achieve a full OCR Level 3 NVQ in Customer Service, candidates must achieve 8 units made up of 2 mandatory units and 6 optional units, at least one unit from each theme.

This course delivers and develops the skills necessary to be an effective administrator within a specific business environment. It covers a wide range of modules including: reporting and presenting information, use of IT, and health and safety requirements. For those working in administration, who want to gain a qualification through a flexible route of workshops and assessment of evidence produced in the workplace.

A flexible syllabus, enabling training to be tailored to meet specific needs of employers & their employees. It gives participants the opportunity to build and develop more in depth business administrative skills within a business environment.

This course is suitable for anyone working in day-to-day business administration. This NVQ is a work-oriented qualification and is suitable for those who undertake administration related activities wishing to gain an appropriate qualification.