Work Based Learning

This course is for those working in formal teams and groups as leaders/coordinators or team members.

It delivers and develops the skills necessary to perform effectively in a pressured work environment. It covers a wide range of modules including: Managing resources, developing productive working relationships and problem resolution.

Skills & Knowledge gained

This course delivers practical units on how to prepare for customer service, as well as providing an excellent customer service. It is an ideal course for those working on a reception desk, food and drink service or any other customer facing role.

Candidates will be confident in delivering a quality customer service which exceeds expectations and be able to handle any complaints professionally.

Candidates must achieve 7 units made up of 2 mandatory units and 5 optional units, at least one unit from each theme.

Mandatory units

A flexible syllabus, enabling training to be tailored to meet specific needs of employers & their employees. It gives participants the opportunity to build and develop more in depth skills within a business environment.

Who will benefit:

The OCR Advice and Guidance Support NVQ Level 2 is designed to reflect the activities and responsibilities of candidates who are in work roles where they provide an administrative support function to practitioners and also customer service to clients.

It is suitable for candidates:

The STL NVQs are for those supporting teaching and learning in any type of school; primary (including foundation stage); secondary; special; pupil referral units. They cover the role of teaching assistants but have been broadened in scope to include new roles and responsibilities such as:

• cover supervisio
• pastoral support
• bilingual support
• subject support
• special educational needs and additional support

Course Aims:

The courses are designed to help you develop your number skills in a friendly supportive atmosphere either at College, in the community or in your workplace.

Level 1 is within the range of GCSE grades D - G whilst Level 2 is within the range of GCSE grades A - C.

Both courses provide an opportunity for you to:

The courses are designed to help you develop your reading, writing, speaking and listening skills in a friendly supportive atmosphere either at College, in the community or in your workplace:

Level 1 is within the range of GCSE grades D - G whilst Level 2 is within the range of GCSE grades A - C.

Both courses provide an opportunity for you to:

A flexible syllabus, enabling training to be tailored to meet specific needs of employers & their employees. It gives participants the opportunity to build and develop more advanced beauty therapy skills following on from NVQ Level 2, covering modules such as body massage, hair removal, improving body condition using mechanical & electrical treatments as well as ensuring health & safety standards are adhered to in a salon environment.

Who will benefit:

A flexible syllabus, enabling training to be tailored to meet specific needs of employers & their employees. It gives participants the opportunity to build and develop more in depth beauty therapy skills, covering modules such as skin & facial treatments, waxing, make-up application as well as learning the practical & underpinning knowledge required to work safely in a beauty salon.

Who will benefit:

A flexible syllabus, enabling training to be tailored to meet specific needs of employers & their employees. It gives participants the opportunity to build and develop more advanced hair dressing & styling skills, covering modules such as creative cutting & restyling, colour correction & effective use of resources.

Who will benefit:

A flexible syllabus, enabling training to be tailored to meet specific needs of employers & their employees. It gives participants the opportunity to build and develop more in depth hair dressing & design skills, covering modules such as basic cutting, colouring & perming, promotion of products, reception duties as well as learning the practical & underpinning knowledge required to work safely in a hair salon.

Who will benefit: